For customer support
Screen recorder for customer support
Last updated
Fastest way: record it right here — no install, no signup.
Two minutes from "I am stuck" to "here is a video that fixes it." The customer gets a shareable link with a transcript, an AI summary, and an ask-the-video chat.
Pick how you want to record
iOS and Android don't allow screen capture in browsers. Use your camera to record.
Click to start recording
Saving your recording…
Uploading video…
Recording saved!
Your link is ready. Free hosting for 30 days.
Email me this link
Free recordings are kept for 30 days. We'll email you a copy and a reminder 3 days before it is deleted.
This link expires in 30 days. Pro adds SOP export, 90-day+ retention, and password protection.
+ Embed in Notion, Slack, or your site
More archive tools
Pullsy also ships free browser-only tools for archiving the rest of your online content.
Two support workflows.
The video-reply workflow cuts ticket resolution time by 30–50% in most support teams. Here is how it actually looks.
A 2-minute walkthrough instead of a 400-word email
A customer is stuck on step 3 of your onboarding flow. The right answer is a 2-minute screen walkthrough of where to click. Open your app, open Pullsy, click Start recording, walk the customer through the steps. The share link goes in the ticket reply. The customer can pause, scrub, rewatch — and the AI summary at the top of the page is a one-paragraph TL;DR they can reference later. You just replaced a 400-word email that the customer would have skim-read and asked two follow-ups on.
A 30-second "I see what you mean" video reply
The customer sent you a screenshot of the bug. You open your own version of the same screen, record a 30-second reply — 'OK, I see what you mean. Here's what I am seeing on my side. Try clicking the gear icon in the top right, not the one in the bottom left.' The video reply is faster to make than a text reply, easier for the customer to understand than a screenshot with an arrow, and proves you actually tried to reproduce the bug. Pullsy gives you the share link in one click; you paste it in the ticket reply. (This is a classic <a href="/glossary/video-message/" class="text-emerald-400 hover:text-emerald-300 underline">video message</a> use case.)
Frequently asked
Is the recording link private enough to share with a customer?
Yes. Pullsy share links are unlisted by default — they are not indexed, there is no public directory, and the link is the only way to find the recording. Treat the link as you would a private S3 URL: do not post it on a public page, do not include it in a search-indexed help center article. For internal-only recordings (e.g., a video you made for your own engineering team), the unlisted link is fine. For recordings that contain personally identifying information about a customer, consider redacting the customer name from the audio before sharing.
Can I record a video response in a ticketing system?
Yes — most ticketing systems (Zendesk, Intercom, Help Scout, Front, even email) accept a URL in the body. The Pullsy recording does not need to be embedded in the ticket; the share link is enough. The customer clicks the link, the Pullsy share page opens, and the video plays. For help centers that support embedded video, Pullsy gives you an embed code under the 'Embed in Notion, Slack, or your site' section of the saved-state page.
What about the new hire who needs to learn our product fast?
The Pullsy recorder doubles as a training tool for new support agents. Senior agents record 3-minute walkthroughs of common customer questions, save them as a Pullsy library, and the new agent searches the transcripts when they get a tricky ticket. The ask-the-video chat is useful here too: the new agent can ask the recorded walkthrough 'what do I do if the customer's billing email is wrong?' and get a timestamped answer back. This is the SOP-as-video workflow, and the Pro tier's SOP export (turning the recording into a written step-by-step guide with screenshots) is on the roadmap.
Try the recorder above.
Same flow for video replies, training videos, and customer-onboarding walkthroughs.